Refund Policy

Refund & Return Policy

Effective Date: May 2026

At Ecommora, all products are made-to-order through our print-on-demand fulfillment partner.

Because of this, we do not accept returns or exchanges for:

• Wrong size ordered by customer
• Buyer’s remorse
• Color preference
• Incorrect address provided by customer

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Include:

• Order number
• Description of issue
• Clear photos of the product

We will review the case and offer a replacement or refund if approved.

Lost Packages

If a package is lost in transit, contact us and we will work with the shipping carrier to resolve the issue.

Refund Processing

Approved refunds may take 5–10 business days to appear depending on your payment provider.

Contact Us

We are here to help.

For questions related to orders, shipping, products, or support requests, please contact us through our contact form.

Support Hours

Monday – Friday
9:00 AM – 6:00 PM (UTC)

Response Time

We typically respond within 24–48 business hours.

To help us assist you faster, please include:

• Your order number
• Your full name
• Details of your request

Thank you for shopping with Ecommora.